Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Note: If the lamination on any of the products was open or torn, the product won't be subject to return.

To start a return, you can contact us at https://aurielly.com/pages/contact or on our mobile number: 81 364 039 or on any social media platform (Whatsapp, Instagram, Facebook, etc..). If your return is accepted, we will proceed with the returning shipment process.

You can always contact us for any return question at https://aurielly.com/pages/contact or on our mobile number : 81 364 039 or on any social media platform.

Damages and issues

Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exchanges

The fastest way to ensure you get what you want is to contact us to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded. Please remember it can take some time to process and post the refund.